Refund Policy

Effective Date: October 2, 2025

Last Updated: October 2, 2025

1. 30-Day Money-Back Guarantee

At Looksmaxing App, we stand behind the quality of our service. We offer a 30-day money-back guarantee for all subscription purchases.

Jurisdiction: This policy is governed by the laws of France.

2. Eligibility for Refunds

You may be eligible for a refund if ALL of the following conditions are met:

✅ Within 30 Days: Your refund request is made within 30 days of your initial purchase

✅ Limited Usage: You have used the service for less than 7 days after payment

✅ Valid Reason: You provide a legitimate reason for your dissatisfaction

✅ Contact Support: You contact our support team at contact@looksmaxing.app with your refund request

3. Refund Exclusions

Refunds will NOT be granted in the following situations:

❌ Excessive Usage: You have actively used the service for more than 7 days after payment

❌ Late Request: Your refund request is made after 30 days from the purchase date

❌ Violation of Terms: You violated our Terms of Use (spam, abuse, fraud, etc.)

❌ Chargebacks: You initiated a chargeback or payment dispute without contacting us first

❌ Renewal Payments: Automatic renewal charges (you must cancel before renewal to avoid charges)

❌ Partial Periods: No refunds for partial billing periods after cancellation

4. How to Request a Refund

Step 1: Contact Support

Email us at contact@looksmaxing.app with the following information:

Subject Line: "Refund Request - [Your Name]"

Account Email: The email associated with your Looksmaxing account

Reason for Refund: A brief explanation of why you're requesting a refund

Date of Purchase: When you subscribed

Subscription Plan: Which plan you purchased (1 week, 1 month, 6 months)

Step 2: Provide Justification

You must provide a valid reason for your refund request. Examples include:

Technical issues preventing you from using the service

Dissatisfaction with the quality of recommendations

Accidental duplicate purchase

Service did not meet expectations as advertised

Generic reasons like "I changed my mind" may be reviewed on a case-by-case basis.

Step 3: Verification

Our team will verify:

Your account activity and usage

The date of your purchase

Whether you meet the eligibility criteria

Step 4: Decision

We will respond to your request within 3-5 business days with:

Approval: Refund will be processed

Denial: Explanation of why the refund was denied

Additional Information Needed: Request for clarification

5. Refund Processing Time

5.1 Processing Period

Once your refund is approved, it will be processed within 30 days.

5.2 Payment Method

Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card).

5.3 Bank Processing

After we issue the refund, your bank or payment provider may take an additional 5-10 business days to credit your account. We are not responsible for delays caused by your financial institution.

6. Cancellation vs. Refund

Important: Cancelling your subscription is NOT the same as requesting a refund.

Cancellation

What It Does: Stops future billing and auto-renewal

Effect: You retain access until the end of your current billing period

Refund: No refund for the current period (unless you separately request one and meet eligibility criteria)

Refund

What It Does: Returns your money for the current billing period

Effect: Immediate termination of access

Eligibility: Must meet all conditions outlined in Section 2

7. Fraudulent Refund Requests

We take fraud seriously. If we determine that you:

Made false claims to obtain a refund

Abused our refund policy

Used the service extensively and then requested a refund in bad faith

We reserve the right to:

Deny the refund

Permanently ban your account

Report fraudulent activity to relevant authorities

8. Chargebacks

Please contact us BEFORE initiating a chargeback.

If you dispute a charge with your bank or credit card company without contacting us:

Your account will be immediately suspended

You will be banned from future use of Looksmaxing App

We may contest the chargeback and provide evidence to your bank

We prefer to resolve issues directly with you through our support team.

9. Exceptions and Special Cases

9.1 Technical Issues

If our service experiences prolonged downtime or technical issues that prevent you from using it, we may offer:

Pro-rated refunds

Extended subscription period

Account credit

9.2 Accidental Purchases

If you accidentally purchased:

The same subscription twice

The wrong subscription plan

10. No Refunds After Service Completion

Once you have:

Received your full personalized report

Used the service for more than 7 days

Downloaded or saved your analysis results

You are considered to have "completed" the service, and refunds will generally not be granted.

11. Subscription Downgrades

If you wish to switch to a lower-tier plan:

Downgrades take effect at the next billing cycle

No refunds for the difference between plans for the current period

12. Contact Information

For refund requests or questions about this policy:

Email: contact@looksmaxing.app

Response Time: We aim to respond within 3-5 business days

Company: Looksmaxing App

Jurisdiction: France

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted in the app and on our website. Your continued use of the service after changes indicates acceptance of the updated policy.

14. Consumer Rights

This Refund Policy does not affect your statutory consumer rights under French or European Union law. If you are a consumer in France or the EU, you may have additional rights to cancel or return purchases under applicable consumer protection laws.